Medical Alert

Working with Medical Alert and their staff have been the worst! The app has yet to work for my family members. We've been dealing with the staff regarding the App not working for over a year now. The lack of concern, professionalism and communication is terrible. Shame on you Medical Alert for not putting my safety concerns at the top of the list! Your advertisement of services is a misrepresentation of the Medical Alert safety system!

It usually takes yaw too long to answer I have accidentally hit my necklace button and I have time enough to get off the sofa on to my wheelchair go in there and sit by my base station and wait on y'all to answer so if I really needed an emergency which I do apologize for hitting the button then I would maybe not have wrong to go and sit by the button and wait for you to answer.

I'm Carmen Morales my sister Amparo Munoz passed away and you all were supposed to return the money that you drafted out of my bank and you never did. I got tired of call you all on this matter.

I’ve had medical alert for a number of years. What is most disappointing is that I upgraded equipment and I receive calls several times per month, saying that I owe money or I haven’t paid my bill. I canceled the automatic withdrawals because money was taken out of my account when I should have received a refund for returning equipment. I am 84 years old and I pay my bill every month and I’m disappointed that I keep receiving harassing calls regarding my bill. If this continues, I will cancel my services with medical alert.

A response came .I never got a call.