Medical Alert

I am referring to the agent who called me yesterday inquiring about my payment for the next quarter. I told her payment was made. She insisted on how it was made and a lot of other insane questions; this is after I had told her how. She just went on and on and I just could not get a word in; so I finally hung up. peter morales

It took 2 months to process a refund . It charged me for a full month of service after I requested cancellation due to death of the user

When you receive a call from Medical alert it comes up on your phone as ( UNKNOWN) one would assume it is a spam call ???? When you listen to the voice mail they ask if you have any questions to give them a call. Upon calling them back nobody answers. Would not and have not been recommending them to any one else! Extremely disappointed in the service.

Purchased a Med Alert system in August. Uncle passed first week of September, we returned the box unopened 9.5.23. On 10.3.23 I called & verified they had received the product back & sent a copy of death certificate. Was told refund would be sent 5-7 business days. Still waiting on refund. If no refund by 11.3.23 will report as fraud & have my CC reverse the fee. Pretty sad to take advantage of families at a time like this.

We couldn’t care MNEVr because of the internet. This is the second time it happened here in MA. Luckily it was a false alarm. What happens if we really need your help??