Medical Alert

My mother fell and the system did not activate. My brother contacted you regarding this. I don’t live in her city so they take care of her. I pay the bill by automatic credit card. Disappointed that the service didn’t work and luckily someone happpened by.

I do not know why they HAVE to call my contacts. I am busy with the paramedics and fire dept. and my phone (ph calls &texts)is going off. WHAT can my contacts do - NOTHING. It is annoying as hell. Also the calls mainly happen at night and my contacts are asleep and have jobs. I rather for them not to be called. Also, med-alert needs to notify FD of key CODE everytime of a call. I have to leave a note on door telling them the code. ALSO, why continue calling me to remind to test my system. HELLO! The FD was just here 3 weeks ago. Doesn't that tell "HEY ITS WORKIN!" Doesn't med-alert keep records of the calls? Last, the necklace is highly sensitive. If I bump it against a cabinet, it goes off.

This is LuAnn Swanson NOT Rachael. You sent thing to me ! I have been trying for a year now to get a refund for my fall button which I sent to you in 2019 and you received!! I have talked to EVIE in customer service several times & she always says my refund is on it way for $90 BUT I have NEVER received it!! My subscriber # is :800784!!! Your response is EXPECTED IMMEDIATELY!!! My Email Address: budlu swan

Seven days waiting for a new button unreal

Where to begin.... ok , so i bought this around mothers day of 2020 . i guess around July of said year I had to move my mother (sue) into my dwelling due to health concerns. During the move ,the 'HELP' (haha) button was pushed accidentally , when contact w/ medic alert was made , I explained what happened ,and that i wanted to go ahead and change the service address while on the phone as my mother now lived w/ me. 'no problem' Fast forward 2 weeks , my mother has a diabetic episode to the point that I needed support . not only had they not changed the service addy , I was able to call the sheriffs office myself faster than trying to explain address change and what not .. Fasr foward one more day (1) , I needed assistance again only to find out that the ambulance was dispatched to the old address again . Twice in two days !!! REALLY !! Your product is a joke,and please don't contact me for renewal and take this as formal cancellation once my original 6 months of service expires !