Medical Alert

My mother activated the alert. I was at work and missed the call for a few minutes. When I called back to find out what the issue was I was on hold for about 10 minutes. When a live person finally came on the line, they were unable to tell me what had happened. I was told that I could call the Catawba County Sheriff's Dept. I called there and was directed to the Catawba County EMS. I don't believe this company understands the fear that a person feels when their elderly parent is 4-1/2 hours away and you can't get a person on the line to tell you what has happened. Very poor service in my opinion.

Customer service has been treating me like I'm not a customer. They has been hanging up in my face.they refuse me to talk to a supervisor.

Elderly lady put me on hold from 5:20 pm until I hung up at 5:55 supposedly transferring me to "billing". I have received calls and letters about not being able to process my auto payments. I AM NOT on auto pay,I explained this when I started the service. Your records should be read so as not to become annoying. Next day I talked to a person who listened ,apologized for the "rude" person, effectively handled the situation with out transferring me. When this period ends, I will seek another service. Your staff sucks!!!!

it too long to get a response I WAS ON FLOOR AND COULDN'T GET TO PHONE

I have the necklace that is supposed to detect a fall even if I didn’t push the button. In the last 2&1/2 months I have fallen 6 (SIX) times and I only used your service this last time, and I had to push the button. The other 5 times I fell the alarm did not go off at all! Am I doing something wrong? However, it did go off when I was in the kitchen and leaned down to get a pan, my necklace bumped the counter and went off. If it doesn’t pick up on my falls, I’m going to drop the service. My last fall I hit my head and had a concussion along with scrapes and bruises.