Medical Alert

Product was sent to the wrong address despite detailed conversation with Address information. Representative unable to spell, I needed to respell address at least 6 times. They still sent it to the wrong address. As a result client did not have Medialert available and was on the floor for 10 hours after experiencing a fall. Admitted to hospital as a result. Had instructions been followed he would have been able to call for emergency help.

SOMETIMES HE IS JUST SCARED AND WANTS TO KNOW HES OK. IF YOU HAVE A DIFFERE3NT DEVICE THAT ALLOWS FOR COMMUNICATION INSTEAD OF JUST SENDING AMBO AND FIRE TRUCK. THEY HAVE THE LOCATION OF THE KEY IN THE ROCK BY BUSCH BUT NEVER TOLD TO THE FIRE DEPT THEY TRIED TEARING DOOR DOWN.

we never received a call back as indicated for the check for the fall device check as requested'

I needed to change my new unit and it took 4 calls and over 2 hours on hold before I got to talk to a live person. I am a new customer and this was my first contact with the company. This was totally unacceptable.

Fellmedlife didn't go. Of used cell phone call 911 fire man help me up said ankle don't look good been in hospital since with broken bone