Medical Alert

The fall protection button does not work as advertised. They fail to tell you that if you don’t fall a specific way or fall hard enough it won’t go off. It does not go off with just a change in velocity as explained when we first purchased the device.

I only hear from Medical Alert, when it's a false alarm, NEVER when I need them. I have NEVER heard from them when I have fallen and need them

My instructions are for the dispatched help to go to my door on the carport side of my house. The lockbox containing a key to that door is attached to that door. You should provide the help with the lockbox pin. But instead, they were knocking on my front door, rattling the door knob, and yelling. I couldn't get to the door because I had fallen and couldn't get up. I live alone. I had to yell directions very loudly. Woke up this AM with a sore throat.

I don't use it much.

There seemed to be a delay from when I pushed the button on my unit and when I was contacted. I was called on my cell phone and they did dispatch an ambulance for me.