Medical Alert

Many times I called and was told CLOSED very upsetting! We older folks (some of us are not computer savvy ) we should not be spoken to like idiots,!!

The service itself works great. Both my mother and father use the same service and it was affective. My only complaint is that we are paying different rates for my mother and my father. My mothers is substantially higher and I am unable to get the same rate as my father. Multiple phone calls to lower the rate is frustrating.

Mom fell twice and the fall button did not detect it. Fortunately we were near by for the first fall and she was able to push the button to notify medical alert of her fall the second time. Not what we expected from this device.

Upgraded wrist alert band is not secure. Experience with an alert going unanswered. Had to call 911 directly.

My mom fell a few months back and it took quite a while for you folks to respond.She said it would have been a little faster for her just to call 911 or the Fire Dept.