No contact until I contacted
Processed an order and received an email saying that there would be a proof sent within 24 hours. Didn't receive anything, tried calling a few times with no answer, so sent an inquiry online 8 days after order (when they should have been delivered according to the website). They followed it up and sent me out a proof, and proceeded with production. All in all took twice as long as stated and presumably would have dragged out further if I hadn't persisted.