The Dessy Group

Ordering is confusing and sizes are not true to size- even after providing measurements. Its like buying a dress with the expectation to alter it completely. One sleeve was bigger than the other and then it had a zipper malfunction. Yeah i was given a credit to get it fixed but I still feel like they could have made it right and exchange it instead. I’m not looking forward to wearing this dress.

they don't let you return even though their measurement suggestions caused me to buy a dress two sizes too large. Now will have to pay a large amount to get this dress altered

No help from store finding the dress i wanted! very unclear for the customers how to purchase the dress

I am very disappointed in the service I received from Dessy and it’s customer service. I ordered a few dresses for an upcoming wedding to try them on. It was not made clear that some dresses were returnable while others were not until after the order was placed and an email was sent. The dress was a “special order” and unable to be returned or cancelled. I attempted to call and email many times when I realized my error, less than 1 business day after purchase. The website and information was not clear until after purchase. Then I was unable to cancel my order, even though it was over 4 months in advance. They made me pay a ridiculous “restocking fee.” The customer service I received was cold, insincere, and not helpful. She kept repeating the same scripted phrase, even though I was asking different questions. Another bridesmaid in the same party had the same experience as myself. Moral of the story: don’t buy anything without discussing with an agent if you can return or not. Dessy: make your site and checkout process clear for customers. It sounds like this is a continual issue that you may be profiting from. And at least try to sound sympathetic and understanding.

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