Lovely bag
I received my bag very quickly despite it being ordered during peak holiday shopping dates. Unfortunately there were several scuffs on the bottom which, although not visible from the top of the bag, are very obvious when looking from the bottom. Of course people aren't going to flip my bag to scrutinize it, it is just kind of unfortunate that there are scuff marks because this is quite an expensive bag. I did talk to customer service and they offered me a partial refund, and I was able to keep my bag. No complaints about the ladies in customer service, they were very professional about the whole thing.
Scuffs aside, the leather is lovely to touch, and the color is very rich and luxurious. The size is also just right for formal events and even though it's a little on the heavier side, I love the convenience of how big it opens up. I can grab everything I need very easily. I would recommend going in store to purchase, rather than online.