BUYER BEWARE! You can’t return
BUYER BEWARE! You can’t return or exchange your purchase unless they send you the wrong item or it’s defective. They will not accept a return or exchange if they don’t fit. Horrible customer service.
These are shoes. Sometimes they don’t fit correctly.
When I emailed them for a return this is the response they sent me…
Hi Jim,
We're so sorry to hear that. According to our returning policy, we'll resend or refund for you if we send you wrong item or the item has some errors.
However, in this case, the item is not defective or mistaken. Furthermore, because we are entering the peak holiday season, our warehouse is overloaded.
We apologize for any inconvenience caused by this situation and appreciate your understanding.
Hope you understand and sympathize with us.
Thank you very much!
Best regards,
CS Team