sjp-collection.myshopify.com

Tried for days to reach someone at the shop. No response to email or vm. Finally went to the shop to find it closed permanently. Nothing on the website, google maps or VM recording to indicate the store had closed. Love the shoes but the service has always been aloof at best. Sad to see the brand go, though.

Horrible customer service, wouldn’t allow an exchange for a bigger size. SJP sizing is not standard European sizing

The fact that I can’t exchange my order for a different size is ridiculous.

So far not great. The shoes are too small, and I have tried emailing and calling, but have received no answer to either. The store on Bleeker St seems to be closed, with paper on the windows. Can someone pls contact me? Judy Weinstein 646-483-8262 directjudy@aol.com

No response from company regarding my issue. Long standing loyal customer now feeling unvalued and disappointed.