sjp-collection.myshopify.com

This review has nothing to do with the shoes but everything to do with the service. The woman who helped me was very attentive at first, but as time when on I realized ahead was too attentive. Then not attentive enough!! Let me explain. My husband and I arrived and luckily we were the only ones in the store, because after I was being helped several others showed up and it was clear that they wouldn’t be helped until I had left the store. I felt really bad for them because clearly this woman didn’t know how to give her attention to more than one customer at a time. I chose 2 beautiful pairs of shoes and wanted to just try them on, get the size that fit, and get out of that incredibly hot store! The woman helping me continued asking me personal questions to get to know me. It was pretty annoying, although I know she was just trying to be nice. She brought out several other sizes and there was quite a mess on the couch of shoes. Finally after what felt like forever, I found the sizes that fit. I paid and my husband got an Uber to bring us back to our hotel, which was a 20 minute Uber ride across the city. We sat there on the couch among the mess of shoes waiting. Waiting. Our Uber arrived and I peaked into the back room where she was putting my 2 pairs of shoes into one bag, but the attention she was giving the presentation was insane! She was folding each tissue paper and placing it into the bad meticulously. I appreciate the attention to detail, but this was ridiculous. Mind you, other customers were still waiting to even be greeted! My husband had to go ask the Uber to wait for us, and luckily he gave us a few minutes. Finally, after watching her spray the bag with perfume like a Disney princess with an oblivious smile on her face, she was done. Fast forward 10 minutes into our Uber ride. I get a call from the woman saying she had put the wrong size in my bag of one of the pairs of shoes!!! And the worst part, she kept babbling on the phone without even an “I’m sorry”. That’s what bugged me. No apology. We had to have the Uber driver drop me off at the hotel, then my husband took a separate Uber back to the store 20 minutes away, swapped out the shoes, and again, no apology to him! No awareness that this was her fault! She was super sweet to me on the phone and him in person, but no acknowledgement of this being her mistake. Best heels I own, hands down. I have 4 pairs and plan to own more. But no thank you to this experience again… I’ll just order online.

I was finally able to purchase a pair of SJP shoes. I received my order and to my dismay, it appears like the shoes had been worn about 1000 times. Who sends out worn shoes?!? I mean, really, at least clean them before you ship out. I was so disappointed and grossed out. I attempted to email and call customer service because purchasing a used pair of shoes 👠 when you’re expecting quality is absurd. No one answered or replied to my plight. So into the trash bin they will go….. goodbye SJP. Welp….

First time ordering and was so excited! My Apple Pay automatically charged me almost 30.00 shipping for expedited shipping though which I did not want. Reached out to customer service email and was told someone would get back to me in 24 hours and nobody ever did! I wanted them to cancel my order or help me with shipping! And nobody reached out! Very disappointed ! My shipment arrived damaged too and I had to steam the flower because it was very poorly packed! ;((((((

Very rude customer service, and wish unwilling to help. Shipping took almost two weeks until I sent an email.

Received used Nirvana shoes. Sole was worn down and the side of the shoe split open. They were clearly worn by someone with too wide a foot that split the leather and returned them. Shocking they were resold and sent out with no quality control. I am waiting on the refund to be received but just so so gutted that I don’t have a brand new pair of shoes that I have wanted for a long time now. It doesn’t fill me with confidence to try purchase another pair.