sjp-collection.myshopify.com

Shoes were too big and couldn’t return them because I walked in them inside my house on wood floors. Scraping them.

The shipping good about 10 days.

I sent an email to ask about the differences between SJP website show sizes and the European standard which is different. I never got a response. I ordered based on their site but realized they run smaller than true European sizes.

Beautiful shoes — not so beautiful in-store experience. I ordered my first pairs of SJP heels during the recent (closing) sale. I did all the research I could with purchasing online, but two of the heels were really tight and uncomfortable. So I headed to my closest location to see if they could simply exchange for a larger size. The minute I stepped through the door, the salesperson was unfriendly and didn’t even crack a smile. I explained the situation to her and that I (in no way shape or form) wanted to return the shoes. (There was also a newer pair that wasn’t even available to try-on in-store, so I would’ve been in this predicament anyway) I eventually convinced her, to at the very least, allow me try on the larger sizes in-store and that I would contact the online team for a possible “exception” to exchange. She went on for a while about how much of an issue it would be, that she had to contact the team overseas, and proceeded to explain the time zone difference (to Italy) to me. (Which I found to be condescending after the first explanation) After a bit of back and forth she eventually let me swap one of the pairs, but I had to pay the difference to make it full price. Another pair still feels a little tight/uncomfortable, but I felt so turned off by the experience that I just took them home and guess I’ll have to deal with it. (My husband was also present and was shocked by the experience from the beginning) Again — stunning shoes, just not happy with the post purchase experience, especially when the company isn’t technically losing any money with a simply size exchange.

I bougth two pairs of shows and one of the pairs was wrong, different model and size. I got the refund, but I really wanted that shoes and now is sold out.