Opposuits US

Dishonest time of shipping. No refund on extended time waited

I ordered one suit, it arrived with a giant hole in the crotch. Ripped open and unwearable. I contacted their help, and no reply. I then reached out to their social media channels, help again, and other nation sites…. Nothing. Finally after a week a bot sent me a “how to return an item” email. I ordered another suit and returned the original as I had an event I needed it for. Bad idea. The second suit I ordered also arrived damaged. The suit jacket had multiple burn marks, the pants are dirty and visibly worn, the knees were worn out, there was some sort of gunk on the back of the pants on the bum, and the legs were rolled up, leaving a clear crease. This is without question a used suit previously worn, and a damaged suit at that. You’d think after the first one they’d quality check the reorder to ensure customer satisfaction. Nope. Sent a used, damaged suit instead. This was the second time I’ve paid for a suit that arrived in unacceptable condition. On top of that, I’ve paid $55 in customs fees each time, totaling $110, for items that were not delivered in sellable condition. And I still don’t have my refund. I’m extremely disappointed. Simply returning the items is not enough, I should not be repeatedly paying customs charges for defective products. Still zero response from customer service. Bots and zero care that I have two damaged suits. Stay away.

Haven't received my order and have asked for it to be re-ordered but nothing yet. . .

Mabee chat bot customer service as there was no service provided. There were no solutions offered. And there was no response to the issue.

I was not pleased. They tried to be helpful, but never really listened to my problems or concerns. That led to one mistake compounding in many and left me very frustrated. I will think twice, maybe 4 times before buying from them again