Poor shipping/ customer experience
£9 is too much to pay for an item that weighs less than a kilo and can be packaged in a box smaller than a sheet of A4.
On top of this, I managed to screenshot the website where it stated shipping was £4. I contacted customer services to see if they would honour what was on their website, and they changed the price on the website, then denied blankly that it was stated as £4 at the time I tried to purchase. Poor, and disappointing....