keenfootwear.co.nz

Shipping was amazing. Very happy with the service. Unfortunately, the shoes are not comfortable

A bit disappointed in the quality of these. I'm a huge KEEN fanand have great quality in the past but these arent up to the usual standard of spongyness

The website should make it clearer that you are ordering using us sizing. Why ? Because if you mistakenly order the wrong size Keen make you pay for return shipping. It cost me $30 to return a wrong size. Pat Menzies do not charge for returns irrespective of reason for return. Do better Keen

Hasn’t responded to my second email asking if in future we can opt out of ‘signature required’.

ordered accidentely a wrong size for the kids, which could happen quick due to the different international sizes. asked customer service to replace with the right size but declined to do a direct replacement. advise was to send wrong size pair of shoes back to keen by our own shipping costs and order a new pair of keen shoes with paying again shipping costs. absolut terrible customer service. not sure if they want to build up a relationship with the customer. .