HC US live

The shoes arrived visibly worn, which was incredibly disappointing. Reporting the issue has been a frustrating experience—customer service has been appalling throughout, with slow responses and a lack of accountability. I’m still waiting for confirmation on a refund, and the whole process has been far more difficult than it should be.

I paid for next day delivery and my item eventually showed up3 days later! When I emailed customer service to enquire as to why the rude woman, Laura didn’t even respond until a week later!! At that point she was absolutely no help and did not even refund my payment for next day delivery! The shirt I ordered was for a funeral and I needed it in the time frame I had organised! Useless company, dreadful customer service! I will not be using them again!

Die Bestellung kam nie an, die Kommunikation dar:u00fc:ber war ausgesprochen schlecht!

Very bad experience abut customer service in Westfield, Stratford. London

Dear Hawes & Curtis Team, I am writing to express my deep disappointment and immense frustration with the service I have received so far. Nearly three weeks have passed since I placed an order for four shirts, yet I have received no communication regarding the status of my delivery - no tracking information, no estimated arrival date, and no follow-up email. To make matters worse, your website offers no functional phone number for customer support, and despite emailing your team, I have yet to receive a response. This level of service is highly concerning and does not reflect the standards I expected from your brand. Ironically, I’ve just received a request to review my experience. Frankly, it is difficult to review a product I haven’t received and a service that, so far, has been unresponsive, inefficient, and very poor, to say the least. I would appreciate an immediate update on the status of my order, as well as clear next steps for resolution. Thank you.