HC US live

I have been a H&C customer for many years, but unfortunately the service that I have received has been terrible without any consideration for customer loss. There was a simple sorry email for out-of-stock item by H&C after accepting the payment and delays. The order was placed from Saudi Arabia after incurring international currency loss. Now the refund after a month will further be reduced. I will look at changing the brand from next time and the customer advisor at the H&C was timid on her response without customer service focus. Never again to spend 650 GBP equivalent

It took three weeks to get a reply from customer service

Very poor quality! I bought four shirts and within six months, three of the shirts had ripped at the seams - two on the cuff and one down the side. I complained to customer service and they replied to say it was outside of their 28 day warranty period and was due to wear. Will never buy from this company again

Nice products but customer service seems nonexistent online

Awful experience. No communication, order not received on time, not even remotely.