HC US live

Marcelo B.

Terrible Customer Service

AS I said before worst customer service ever. Please check my buying history throughout the years. I have spent thousands of pounds at your stores. This is totally unacceptable

10 months ago

Priya T.

Don’t buy from here

I’m still waiting on my refund, since I returned my orders on 30th September and 1st October

11 months ago

Jonathan K.

Double charged for an in-store

Double charged for an in-store purchase; H&C said it was my problem, not theirs - even though they double charged me - and said take it up with the credit card company. The credit card company was correct - it was an H&C problem. Very time consuming

11 months ago

Emmanuel A.

To say I am disappointed

To say I am disappointed would be an understatement. You listed a shirt that was out of stock, and till now, I have not received my refund or details of my refund, which my bank needs to follow up on. I NEED MY REFUND ASAP! IT'S BEEN OVER THREE WEEKS

12 months ago

Gerdus Z.

Refusal to send missing shirts or issue a refund. Terrible customer service.

Bought 6 shirts, only 5 arrived, customers service refuses to send the missing shirt or issue a refund for the missing shirt. Order placed on 12 August and issue is still not resolved. No other merchant has ever provided such a bad service when they did not send the complete order. I have been buying shirts from H&C for a very long time, this will probably be the last.

12 months ago