HC US live

nice

Delivery was delayed than expected

The shirts have varying collar heights but not all options are available on each shirt, so I had to return some without exchanging. I would have thought a 'normal' collar would have been default?! I sent an email to support and the response did not acknowledge the specific question asked. You must ensure your staff aim to answer questions rather than send a response. .

As British citizens living abroad my husband prefers ordering his shirts from Hawes and Curtis, which we have done for years. Our friend was travelling from London to see us so we had the shirts delivered to his house. Unfortunately he didn’t get the last shirt which was out of stock and we had to order separately. Only if we were told about the out of stock item earlier the friend would have travelled with all of 8 shirts

I have used H & C for years now and have seen a lot of staff come and go. To be frank the service now is not as good as it used to be. There are too many agents who do not seem to understand since they dont have English as their first language and lack an enthusiasm for menswear. However one or two - Jack being a shining example - are outstanding. Jack is the epitome of professionalism both in how he presents himself and speaks to his customers. . He is a credit to you. Michael Peck