HC US live

The shirts have varying collar heights but not all options are available on each shirt, so I had to return some without exchanging. I would have thought a 'normal' collar would have been default?! I sent an email to support and the response did not acknowledge the specific question asked. You must ensure your staff aim to answer questions rather than send a response. .

As British citizens living abroad my husband prefers ordering his shirts from Hawes and Curtis, which we have done for years. Our friend was travelling from London to see us so we had the shirts delivered to his house. Unfortunately he didn’t get the last shirt which was out of stock and we had to order separately. Only if we were told about the out of stock item earlier the friend would have travelled with all of 8 shirts

I have used H & C for years now and have seen a lot of staff come and go. To be frank the service now is not as good as it used to be. There are too many agents who do not seem to understand since they dont have English as their first language and lack an enthusiasm for menswear. However one or two - Jack being a shining example - are outstanding. Jack is the epitome of professionalism both in how he presents himself and speaks to his customers. . He is a credit to you. Michael Peck

Call centre is non-existent and would appreciate a certain level of personal support when one is spending over £500 per order

Overall, I'm happy with the quality of the ties and the very competitive price. I'm somewhat less impressed with the after sales service. First of all, one of the ties was not of the required size (non slim). Also, one of the ties which I ordered online (in the sales), ie was presented as being available, suddenly appeared not to be available anymore. I was offered either a refund or the possibility to choose another item for the same price. The only glitch was that when this was notified to me, several days after the order, there were no items at the same price anymore. Not a major gripe but a little flexibility would have been appreciated taking into account H&C's mistake.