HC AU live

I bought a pair of loafers and it’s been two months I still haven’t received it

Customer service is terrible I spent ages trying to get through by phone one time being on hold for 12 mnutes then being told there was no one to take my call please call back also email response took four days to get a reply. I was sold an item then told I could not return it without giving me any valid reason after complaining I did get a refund

Online customer service is great. However the sales lady in Westfield was quite rude. No smiling face, not willing to help when I asked for the stock availability. Very disappointed.

See above

The return was hard.