Shopify GBP

I have been extremely frustrated with the lack of communication from UPS and Hatley for their lack of care and competence to making sure I receive my parcel or at a very least let me know where my parcel is. UPS just emailed to say they have the result of their investigation but will only communicate this to Hayley. However, Hatley is taking their sweet time communicating this to me. I'm very disappointed in Hayley's customer care.

Awful. No updates. Item not delivered & just dumped at a collection point. Nothing to advise they’d done this. Followed up with customer service & just being ignored.

Still waiting for return instructions. Service was far better when I dealt with Canada direct.

Will never but there again.

Expensive delivery costs, and can not return the items without paying a huge amount again.