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Shipping was very fast, but when I changed delivery date driver still delivered it and left downstairs even though I wasn't home :((( that was very annoying as we had a few thefts in our building recently. Also return process is a little painful - as I need to fill in those details instead of getting ready label from you

Service was good, quick replies. But returns system annoying and time consuming. Dress thrown into bag, all creased and looking horrible when I took it from the parcel. Not good.

N/a

Great refund information but annoying lengthy return with customs forms ….

Not a luxury experience.