gaala.com

Good

I really love your online shop – an app would be amazing in the future! Your customer service is quick to respond and always very kind. I’m a big fan of your clothing designs and the quality of your fabrics. That said, I do feel that some items made from viscose or rayon seem slightly overpriced. The only real downside I’ve experienced is the refund process – waiting over four weeks for a refund is quite frustrating and really needs improvement. I hope this can be resolved soon!

The products are wonderful, shipping could be improved: it took longer than anticipated, the local delivery partner is dpd, known to be the worst, so I had a lot of trouble getting my package and it nearly got sent back.

Une très jolie marque avec de beaux tissus. Toutefois, le délai de livraison a été allongé.

Dear Gaala, 4 stars because and ONLY because the Product is amazing. I love so much the design, the shape and the fiber. However !!!! Your service is non existant - you don’t know how to create a relationship with your online client… I am wondering… is it a robot behind instagram ? I rather perfer unfollow Gaala on instagram to not remember this lack of personality behind. Bug tips : For a niche brand, we expect to have a much more personalised experience. What happen ? Size wasn’t good because the sizing is incorrect, I ordered an S, I receive a 36. I am working in fashion, that’s completely wrong (by the way). So I ask on instagram and we gave me an adresse mail specifically for the size. After 3 days, no reply. I ask why? They told me : no reply during the weekend. 2 weeks after : I am still waiting for their reply hahah ! Hopefully, right mov - I am very happy, but all thanks to me. Otherwise, I woud have been very very very unhappy and from 4 stars I woud have rate 1 star + return the piece for sure.