bohten.com

Took forever to ship. I left more than one message asking when they would be shipped with no response.

I had high hopes for Bohten. However, upon receiving my first pair of glasses, I opened the case and they were broken up inside. I returned the glasses and waited my replacement. I recommended a more secure package and/or the words fragile written on the box. The package was received more secured but the glasses did not last long at all. The pegs that attached the bridge to the glasses were not very secure and within the week of getting the replacement pair, one of the peg broke. I sent an email to voice my grievances with the understanding that I am not looking for a replacement but expected the company to evaluate the quality of the material being used. I never received any communique back with even so much as acknowledgement of receipt of the email. I purchased a pair of reading glasses that matched the style of the Smyth Walnut to used the mini bolts to repair my glasses on my own. I hope to purchase from Bohten in the future knowing that the quality and durability has improved.

Service is awful especially when you need Rx lenses in a wooden framed sunglasses. I mailed my item via USPS and no one claimed the item and then that Dr. Henry (optometrist) had the nerve to ask me (via email) to send it again. I would have to pay twice to send it to the company and he refused to take responsibility for his error. I am unhappy with this company. My advise to the CEO - Do not sell beautiful wooden framed glasses if you are not able to replace the lenses with Rx lenses. Or at least let your customers know that it is impossible to replace the lenses. ~Debs

I bought my sunglasses with free shipping, also thinking that I was dealing with a company right here in Toronto (as that's where your emails are all from). However, then I started getting emails saying that duty costs of $35 are due and my glasses will not be delivered if I don't pay this cost. That's 1/3 of the cost of the glasses! Why are the duty costs being passed on to me? I have not paid the duty, so my glasses are being held by the courier.

Glasses were ordered in November and after months of emails asking how I liked a product (that hadn’t arrived), I’d respond and then hear back with excuse after excuse. I began to think I’d ordered from a scam company. Very disappointed.