bohten.com

I've been a Bohten customer for a few years, appreciating their black-owned, ethical eyewear business. While I enjoy their frames and designs, ordering has never been smooth. My recent experience ordering 2 pairs of glasses exemplifies this: 1. Poor communication: Delayed acknowledgment of my international delivery instructions. I chased several times before receiving a response. 2. Long production times: Glasses took 2 months+ to be ready. 3. Customs problems: My shipping instructions to simply be notified before shipment weren't followed, causing delays at customs. 4. Unfulfilled promises: The long production time led to my being promised a complimentary pair which was never received. Despite my fondness for Bohten's products and values, their persistent customer service and communication issues are frustrating. If these problems continue, I may reluctantly switch to another brand with similar ethics but better service.

Longer turnaround time from purchase to receipt of item (1.5 months) but customer service was detailed and responsive.

In trying to support a Black owned business as I read, my order took over a month from the time I ordered to receiving the package. Communicating with Customer Support and Dr. Henry when trying to get a status was fine. I was just hoping to receive them before vacationing, which was my whole point in needing sunglasses. When I finally received them, they looked great! But of course they are too small for my face. I guess it's the price I paid for trying to buy glasses online.

Really quick shipping and turn around, but I haven’t gotten any response from customer service about my recent order. I’d like to either get a replacement or refund on the latest order. Very happy with previous orders, but customer service is lacking when I need help

Order took over 3 weeks to process..when glasses arrived..they were not cleaned..still had white markings all over len