bohten.com

I was able to try out 3 different frames. They arrived sooner than I expected. I found a DHL shipping location, showed up with the frames, in their original box & they packaged it & sent it back. My only complaint is that the frames I purchased were not on the website. This meant that I could not see all the lens options. I wanted transitional lenses but I am still happy with the frames.

This is my 3rd purchase and as much as I like the frames and want to support brands with African roots, this will be my last purchase. 1st order came from Brooklyn and was on time. 2nd order was placed the same day as the 1st, but was delayed. No communication on why my order was delayed. I had to send an email to inquire and that’s when I was told the postal strike in Canada was the reason for the delay. 3rd order was disappointing to say the least. I had to send an email to inquire on the status. It was delivered to me before my travel plans. I later decided to add my Rx and that’s when things got off track. I sent the frames to the address provided and somehow the doctor shipped my order somewhere else. A new pair had to be made and shipped to me. I’m from West Africa and will go above and beyond to support brands from the continent, but you have to improve on proactive communication and logistical flow.

I've been a Bohten customer for a few years, appreciating their black-owned, ethical eyewear business. While I enjoy their frames and designs, ordering has never been smooth. My recent experience ordering 2 pairs of glasses exemplifies this: 1. Poor communication: Delayed acknowledgment of my international delivery instructions. I chased several times before receiving a response. 2. Long production times: Glasses took 2 months+ to be ready. 3. Customs problems: My shipping instructions to simply be notified before shipment weren't followed, causing delays at customs. 4. Unfulfilled promises: The long production time led to my being promised a complimentary pair which was never received. Despite my fondness for Bohten's products and values, their persistent customer service and communication issues are frustrating. If these problems continue, I may reluctantly switch to another brand with similar ethics but better service.

Longer turnaround time from purchase to receipt of item (1.5 months) but customer service was detailed and responsive.

In trying to support a Black owned business as I read, my order took over a month from the time I ordered to receiving the package. Communicating with Customer Support and Dr. Henry when trying to get a status was fine. I was just hoping to receive them before vacationing, which was my whole point in needing sunglasses. When I finally received them, they looked great! But of course they are too small for my face. I guess it's the price I paid for trying to buy glasses online.