Magento_Saddleback Leather

Products are 5 star. The support has declined a bit. The support staff is as friendly, polite and folksy as ever. However, it seems as though the return process is not as streamlined and efficient as it used to be. I had to return a product recently. Took 2x to call in to get this is motion, and I still haven't received the credit back 10 days after the returned product was received at your offices. I'm still a huge fan but the customer friendly culture seems to have become a bit "corporate". Not sure if this is due to the popularity of your products/managing the growth or some consultant giving well-intended advice. Hope that helps. Larry Dexter

Love41 website is super easy to navigate. Have a little trouble finding women’s products on SBL website due to it’s focus on the guys.

The site has come a long way. It works well. Only issue I see is when I check on my orders it never states anything other than pending. Even with the ones that are already delivered. Thank you.

I have many of your bags and accessories in several colors and find the quality and usefulness very good. My only complaint has to do with the handles on some of the bags. The handles on the the flight bag, the "baby beast" and the doctor's bag are excellent. They fit nicely in the hand and are comfortable. The handles on the front pocket briefcase and the side pocket duffle bags are wide and flat and do not fit the hand very comfortably. It they were more rounded or padded they might fit better. Nevertheless, I love my bags, switch styles and colors to meet my day to day needs (and moods!) and always enjoy you new models.

Not what I expected