boltontool.com

I am disappointed in the customer service and responds when asking for parts or questions. Not Good.

I ordered a lathe on December 6th . I was told it would leave the next Monday. I called the middle of the week to check on the order and was told it hadn’t left yet. I then called on the 16th and was told it still hadn’t been shipped. So I called one more time and was told the shipping manager had canceled my order and refunded my money. I will never do business with you again or recommend you to anyone.

Christopher and Jose who I dealt with were great, but powerless to make things right. The company dropped the ball big time (and they admitted it) and I lost a lot of time and money as a result and to date I have not been contacted by a superior/manager to try and make things right. I have not even received the machine and this survey was sent to me via email, laughable. I have no idea how the machine is but I hope people read this.

Hydraulics did not work upon arrival, packaging and pallet was broken and torn apart, call Bolton tools multiple times cant get in touch with anyone

Haven't received Order