www.hotelrestaurantsupply.com

Purchased a commercial waffle iron from HRS a month prior, and when no unit came (nor communication regarding), I had to call customer service on my own. I was assured the unit would be shipped by the end of the week, then was emailed 1 week later to say they were out of stock. No apologies, no phone call, no attempts to make right beyond an obvious refund. Waste of weeks and hundreds of dollars.

Customer service informed me that the order would be late which was fine. The problem is I have not heard anything since July 15 and the payment to HRS has already cleared my bank. An update would be appreciated the tables would be even better.

The online ordering process was simple and streamlined, but I still haven’t received the order I placed on 7/7/20. I inquired late July when I should receive my order and was told that I received an email requesting that I choose a color. I never received an email, the last correspondence was my invoice receipt. I selected the color through the online chat and waited for a confirmation and tracking number. A week later, I was sent an email requesting that I pay an addition $35 for shipping because it was originally “calculated incorrectly” during my order. Just wanting to get my order, I approved the additional charge without any argument 7/31/20. I then waited for a shipping confirmation email, but after not receiving a shipping confirmation, I sent an email (8/4/20) requesting an ETA for my order. I didn’t receive a response until 8/10/20 and it stated that my product will be “tentatively shipped” on 8/28/20. I feel I have been VERY patient up to this point, but this whole process has honestly been a poor experience. The communication has been slow, vague, and it’s hard to understand how it takes over 2 months for a largely online retailer to prepare and ship a single item. At this point I don’t accept “COVID-19” as being a valid excuse, especially after charging me an additional $35 because your system “calculated incorrectly”. It seems to me that there is a significant snag somewhere in your order fulfillment process that needs to be fixed ASAP. This process has been frustrating and acceptable for an established online retailer.

Need website update, cleaner more user friendly I prefer websrestaurant

I order two containers and two lids I did not received the lids