Diono Canada LIVE

Shipping was fast but car seat was far too old in my opinion- manufactured over two years prior.

I had to reach out twice to find out why my order wasn’t shipping. It was not clear that it was coming from the U. S.

they won't change my seat colour after I submit the order even if its not shipped yet.it like cash and carry website

I am disappointed with the whole replacement part experience. I am surprised a defective strap, which I would consider a safety concern is not considered a warranty item. The strap showed up in 3 boxes wrapped 3 different times. The original strap could have fit in a card envelope but the exterior box that arrived could have held a full size pillow. This explains why shipping pretty much cost more then the replacement part itself.

I was given an ETA, and when I sent customer service a message regarding my concern it hadn't been picked up for a week according to UPS tracking. They assured me it was shipped and would arrive on Monday July 10. I've still not received my order it's now Thursday, and when I messaged about my concern they didn't respond. According to UPS it's been in transit for the past 7 days and I placed the order half a month ago. I hope it arrives soon because I haven't been able to take my baby anywhere while I wait. Really disappointed, I hope the car seat is worth this experience getting it. Two stars because I'm hopeful it's a good car seat, although I feel like I should have ordered it from a store instead of Diono Canada.