Diono Canada LIVE

Buying replacement parts is a joke. It cost more than the item in just shipping fees.

Shipping was fast but car seat was far too old in my opinion- manufactured over two years prior.

I had to reach out twice to find out why my order wasn’t shipping. It was not clear that it was coming from the U. S.

they won't change my seat colour after I submit the order even if its not shipped yet.it like cash and carry website

I am disappointed with the whole replacement part experience. I am surprised a defective strap, which I would consider a safety concern is not considered a warranty item. The strap showed up in 3 boxes wrapped 3 different times. The original strap could have fit in a card envelope but the exterior box that arrived could have held a full size pillow. This explains why shipping pretty much cost more then the replacement part itself.