Ergobaby - Shopify - PROD

Great service

soso

The website was easy to use and the purchase process was simple. The stroller was dispatched quickly, in less than 24 hours, but the delivery from Germany took quite a long time. The main downside for me was the response time to emails. I wanted to buy the stroller in another colour, but it was not available at the time. Less than 24 hours later, it became available again, but unfortunately the colour change was not approved. Later, when I asked for an update because the delivery was taking longer than expected, it also took a while to receive a reply. Overall, the website is good and the buying process was easy, but the customer service response time could be improved.

Delivery was good.

Not a lot of back support Can’t tighten shoulder straps