ergobaby.co.uk (old)

My problem was answered but it felt like they don't really care that I ran into an issue. No apology. No explanation

Teure Trage für 200€ behalten, Rest als Auswahl wegen Farbe Retoure gesendet auf eigene Kosten. Nach Wochen immernoch kein Geld zurück. Auf schriftliche Nachfrage, hieß es: wegen technischem Fehler. Ich soll alle Artikel benennen, die ich für 600€ zurückgeschickt habe, also deren Job tun. Keine Entschuldigung, nix. Als ich alle Artikel rausgesucht und mit Name und Artikelnummer benannt habe, wieder Tage keine Antwort. Danach Mitteilung, dass die Rückerstattung bei Paypal fünf Arbeitstage, also über eine Woche brauchen wird, was normal nur Sekunden dauert. Lieferung war auch sehr lange.

I emailed in January about a broken harness, I was redirected to 3 different emails after going back and forth several times. Each time I had to start the process over again. When I did finally reach the correct email, every time they responded they asked me to send photos, receipt, etc. and then told me my stroller wasn’t under warranty, which I has explained I was aware of in every email I sent. My stroller has the same issue as the US safety recall, the button came off. It took 5 months for someone to help me find a resolution. It took so much of my time to resolve this and I ended up just buying a new stroller.

I'm still waiting for a reply from customer service, it has been so slow. The one conversation has been going on for days due to the slow reply.

Phone Hotline Not reachable. I tried several times at the mentioned hotline times… Now I‘m going to stay in Connect via Mail, as the return does Not work as mentioned on ergobaby Website. Unfortunately this is not the Service you are Looking for…