ergobaby.co.uk (old)

It’s been 2 weeks now and I still haven’t received my order

Keine Versandbestätigung Kein guter Kundenservice Keine Telefonnummer

Not great unfortunately, I placed an order 6 working days ago and haven’t received a confirmation email yet. Customer service says the order has been received and they’ll get back to me, but no word yet and the order status tracking page just brings up an error, so not sure if/ when I will receive my order at this point. It would be great to have it before the baby arrives.

Looking for a spare buckle - it is out of stock. At first I was told it would be a month wait(!), then told they'd be in stock within a week but that turned out not to be accurate. Frustrating as we need to use the carrier but it feels a bit unsafe without the back buckle..

Very slow delivery -- item hasn't arrived yet. Also no communication about dispatch date, had to email to follow up. Disappointing.