ergobaby.co.uk (old)

I was very dissappointed to have to wait over a month for my order and never received a tracking number. While the customer service team was responsive and did issue a full refund for the inconvenience, they only wrote to me when I chased them for updates on my item.

Almost two weeks after ordering still do not have my Ergobaby. Order specifically for a holiday as it stated 7 day delivery to mainland UK. Messaged customer service who said there had been a problem at the warehouse but I would not have known about this had I not emailed to ask. Hopefully it arrives soon!

Bad customer service

It is unfortunate that due to a UPS glitch there was no tracking number and I didn’t receive the package that was ordered on 2 December and expected as a Christmas gift. When Christmas was approaching, I tried contacting you but there was no phone number and could only use email with a notice that you were already closed for the holidays. I was contacted on 8 January and requested my order to be re-sent. I am still waiting for the arrival of the package. Sorry but I am very hesitant to order another product with you.

The carrier is super - here i have no complaints. Here’s an improved version of your rating: The delivery, however, unexpectedly took 7. 5 weeks instead of the 10 days stated online. Ergobaby did not proactively communicate with us about the delay; I had to send two emails to inquire about the order status. A gesture of compensation or goodwill for this inconvenience would have been appreciated.