ergobaby.co.uk (old)

Leider gab es für mein Problem keinerlei Lösung. Deswegen muss ich mich nun selbst kümmern…

Made an order late Friday night. Requested a change of colour on the order Saturday morning (ordered the wrong grey). Was told orders are processed immediately so it’s not possible to change. It’s now the following Thursday and had no communication on when the item will be delivered. So much for processed immediately. A bit disappointing but not the end of the world. Just found it amusing that I got this email to ask what I think.

Man kann die G:u00fc:rteltasche die bei der neuesten Trage enthalten ist nicht separat kaufen. Das ist sehr schade und nicht Kundenorientiert. Hätte mir gew:u00fc:nscht, dass Ergobaby hier f:u00fc:r seine großen Nutzer mehr mitdenkt.

I have received 3 emails to review a product that hasn't even arrived with me yet, I wasn't provided tracking information until I chased it up

I haven't received an answer for my request.