www.ultrawinch.com.au

Buying online was a breeze. I was notified that the winch had been collected by the courier then I had to wait, and wait, and wait. Not the fault of Ultra winch but TNT couriers were appalling. I understand shipping delays at the moment but I waited at home on the delivery date only to have it not show up and no communication from the courier. The same thing happened for the next few days and TNT would not respond to my email enquiries. It was just lucky that I was at home when it unexpectedly showed up yesterday afternoon. Great service form Ultra winch but seriously consider a new courier.

The electrical terminals on the back of the winch according to the instruction manual needed to be torqued to 25nm however when I did it snapped the bolt, I was also no provided with the correct hard wear to mount the winch in the feet out position

You would think they would throw a sticker in with item but is a good item

Product was shipped really quickly. But the product itself has some concerning quality issues. 1. The sticker for the control wiring was positioned 180 degrees. This made black read yellow and yellow read black. 2. Bolts supplied were labeled as metric, they were actually imperial. Couldn’t be changed due to matching nut captured in mounting. 5/8 spanner was eventually found to fix the problem.

Ordered near Xmas. . was delayed and everyone on hols so no correspondence. When back they did all to get me my winch. Took about same time as what ebay would. Ended up arriving 2 days before it was installed. Unpacked by fitter of new bullbar. Had it installed looks the goods and works fine. Still have to read how it works and where the free spool is or if has 1. It should considering cost is lot more than the xtm or kings. Hoping that the better motor will shine through. Can't get wireless controller to work so will be getting that sorted.