Tuffy Products

And you haven't responded in a long time. Product was sold in my year for my make But doesn't match. Would really like to find a solution and change this review.

Website does not spec out your vehicle options, so you have to understand acronyms used in the product name to determine console type for gun safe. When I contacted customer service, they did not cover shipping on exchange. Second time I've had bad experience with Bestop shipping. Will never buy from this company or Bestop again.

I'm a repeat customer, of their quality products. BUT I am annoyed by the lack of key alike option at time of sale. I had to wait for the items to arrive in order to get the key code off one of the locks, so I could buy additional locks with the same key code, wait for those to arrive, then install. And now I have extra unused locks that I have to keep, or try to sell. I much rather have paid tuffy to handle this and me not have to fi. d something to do with the extra locks. Even if it took a little extra time to ship. Don't get me wrong, the process is doable by anyone, but it has annoyed me enough to leave this 1 star review.

While I have enjoyed Tuffy products in the past, I see that there is a serious problem with customer service and dispute resolution when resolving matters of conflict which I will consider before making future Tuffy purchases. I purchased and received a product from Tuffy which was later determined to be incompatible with my vehicle. While I did receive and appreciate having my money returned, Tuffy's representatives have repeatedly ignored my requests for information to return their product. IAW Tuffy's online policy "To Return A Qualifying Tuffy Product" I will need an RMA# otherwise, my return will not be accepted. If Tuffy does not wish to supply the RMA or the policy has changed to where the RMA# is not required, then let me know or put it in writing so I can return the property back to Tuffy for resale. I have asked for this RMA# on numerous occasions and now feel that it is time for someone in a position of authority to step in and bring this situation/matter to closure.

Had to buy a new lock as Tuffy would not honor the warranty. Took a month to get delivered.