Tuffy Products

I tried to order a key for my old Tuffy jeep console. I followed the process and sent a picture of what I needed and the numbers on it. I received keys that are a completely different style so obviously sending a picture was a waste of time. I contacted customer service and they informed me they don't carry that style anymore and sent me out a completely new lock. The lock is way too big for the console of my cj5 and essentially useless. It was at that point I gave up and hope I don't lose the one old key that I have.

One of my orders was received incomplete. There just a center console with none of the other parts needed to install nor instructions. Additionally THERE WAS A DEAD BIRD INISDE. Clear manufacturing error. What should have been a straight forward customer service return actually ended up in an unnecessary back and forth. Bullshit execuse on it all orders being "prepackaged" and this was an "act of god". Clearly it was not. Doesnt qualify. The same logic is for people who dont see the need for health code enforcement at restaurants and are ok with rats roaming around inside. Also dont ever suggest to a customer "to clean it and we will give you a 20% refund" especially when your own restocking fee is 25%. . disgusting. Cherry on the cake is the return was incomplete. Had to follow up a couple of weeks after because the return was incomplete. Received a notification from accounting department that I had an invoice due for installation fee. The same installation that was supposed to have been refunded. Congratulations multi department level of incompetence.

Was shipped defective overhead console, multiple parts did not line up. Was also damaged in shipping. Have been waiting weeks for a replacement.

And you haven't responded in a long time. Product was sold in my year for my make But doesn't match. Would really like to find a solution and change this review.

Website does not spec out your vehicle options, so you have to understand acronyms used in the product name to determine console type for gun safe. When I contacted customer service, they did not cover shipping on exchange. Second time I've had bad experience with Bestop shipping. Will never buy from this company or Bestop again.