Koons Toyota Tysons Corner

Parts were put in large box with out any packing inside

Charged the credit card upon ordering and currently at two weeks to receive and still not delivered but this review request came across. Customer service was informative when calling to to see when I would be getting a tracking number. No email updates to the status and reason for the call to customer service.

I was not notified my part was ready for pickup. I had to call to get the part status. Upon my arrival at the parts counter I had to wait 5 minutes while the counter person sorted through invoices. After 5 minutes I interrupted the counter guy, gave the reason for my visit. I presented a copy of the original email order and he simply handed me the part. The counter guy was not attentive to my needs.

Good communication, fast shipping, part does not fit and I "verified" on website with truck Vin #.

Slow shipping.