bakflip.com

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Received on time

Shipping was delayed for almost a month, then received a email that it was pushed back again almost another month. Keep in mind other retailers and sellers had this in stock and ready to ship even locally. I emailed their support and they said it was due to covid and they were trying to ship ASAP. I then got another email within 12 hours saying my item has shipped. So I waited over a month for it before contacting them. Not sure what happened considering multiple vendors had it in stock ready to ship. Bottom line is the top is awesome but shipping and getting the product to the consumer sucked.

Staff was responsive, kind, and tried to answer all my questions. Although my issues could not be fully addressed or resolved, I appreciate BAK's service.

The shipping time is adequate and instructions are a little confusing yet easy for installation of the box.