bakflip.com

I received the package in 5 days at most! I would buy another for my next truck

It was hard getting through to customer service. Finally went through email and received a call back the next day I believe it was Matt. He answered all my questions and said to please contact if I had any other issues. Nice job Thanks

Once I got everything I needed to finish the job everything was great.

The cover itself seems well made. The instructions required a lot of "interpretation". I am an engineer with 40 years of experience, so I didn't just fall off the turnip truck. But I had a hard time, upon receipt, knowing if all the parts were there. The parts description on first page was vague, and some of the parts were pre-assembled so it was not immediately clear whether I had received everything or not, because the parts description listed all of the parts (but didn’t call them out with “A”, “B”, C”, etc. Other parts (for example, the “cork” rectangles where the bolts mount the front of the cover to the bed) seemed either not properly manufactured, or not described well in the instructions. I would have expected a through-hole punched in those cork pieces, because a bolt goes through them, but there was none. So, was there an error in the manufacturing process (hole was not punched) or just poor instructions (didn’t tell me that I needed to force the bolt through the cork)? For over $1000, I would have expected better. It has only been a few months, and the product seems decent so far (too soon to tell, really). But I would suggest Bakflip hire a documentation specialist to improve the installation instructions

It’s a very well-made cover