www.diamondkote.com

I was EXTREMELY pleased with my experience and with the turn-around time, though somewhat longer had been expected. I submitted the photos of the tire damage and the replacement invoice and that was it. Hassle-free, efficient. Thank you!

Very good service. The claim was done online and I had no problems. Money was received around 4 weeks later. Good stuff

Took a bit long to get payment, other then that it was smooth sailing

First time using our warranty. We picked up a nail in a high performance tire (approx 4300 kms) and called regarding pre-authorization for repair. Spoke to a rep. who advised to have the repair completed and submit claim online. The tire was replaced and claim submitted along with the dealer invoice. We later received notification that our claim was being denied as we had not submitted photos of the damaged tire. I phoned the claims rep and explained that at no time had anyone mentioned the requirement for photos. After further assessment the claim was approved on what was described as a one time exception. Overall, a good experience and very simple procedure. However, I do feel that the initial representative could have been clearer on what documentation had to be submitted with the online claim.

Great follow up and immediate response. Impressive!