Site Reviews - familytickets.com

I think it's ridiculous that you want adults to pay full price ticket for children over 6months when some babies can't even sit up by themselves Also do u think those therate seats for safe for babies to sit on by themselves.... no of course not, there is no straps, gaps each side How very dangerous that you expect this!

Process was fine . Only piece of feedback I have is regarding country selection. We had some issues selecting Australia as it only seemed to work with a bunch of countries.

Unfortunately the website for buying tickets is not user friendly and itvwoyldnt allow me to buy 3 seats together for 2 adults and 1 one year old. It didn’t let me check out with that selection. As I needed to make sure I had the 3 tickets I had to purchase them in 2 separate transactions. One transaction to buy the 2 adult tickets and the other transaction to but the baby ticket. Strangely enough I had to buy the seats in different rows. So I will now have to call customer service to fix the seating arrangements.

The variety of shows available is great, the website is easy to use. I booked my tickets online and chose my seats, I then received my confirmation email, however the seats I'd chosen were not the ones written on my email. I phoned up to be told there was a computer glitch and other seats had been chosen for me at random. The member of staff was lovely, and apologised, they were able to tell me that the original seats I'd wanted were still available but that I was not able to simply transfer the seats over and there was nothing they could do. I had to ask for a refund, wait up to 10 days, and buy my chosen tickets back in the meantime. It's not really great when it's about £160 coming out twice, before you even get your first payment back. Yes I could wait until the money was back in my account before buying the tickets again, but the show had nearly sold out in a matter of weeks, so I'd be risking getting any tickets at all. I think in a world where technology is the chosen way to book etc it should be easy for this be processed, especially when it was a fault on their side.

Wasn’t told I didn’t need to buy a ticket for my baby who would under 6 months. When tried to get my money back, I was told I had to rebook to get my baby ticket money back but it wouldn’t be the same seats. Ridiculous