CoolTools.us Old Volusion

Did not expect duty on the products. Not only did I pay shipping and handling, but exchange and an extra $100.00 for duty. Are all products from cool tool subject to this?

I am very disappointed that the new improved website does not offer the ability to search by product nor the product item number. It is very time consuming to go though each category to find what I want or need to replenish. So sometimes it is much easier to use another vender that offers the search ability.

I got my order today but was so disappointed in the labradorite gemstone not a bit of the blue that was pictured it’s an icky brown

My blue olive branch mold cracked in half already...i used it 3 times and it split right down the middle...also every dried silver clay piece i popped out of it broke with just a minimal amount of light touch sanding...disappointed...i want to send it back...i just feel the mold should be made thicker and a few mm deeper to get a strong product pre firing...i would like to know if i could get a free return pre paid postage emailed to me so i can send it back?? Let me know, thanks Michele Proper

I wish they sent it by UPS instead of USPS. It took a long time to arrive.