Pet OverStock

I never received all items wrote to customer service still no response

I ordered a food gobbler and some Elk bones. I received my food gobbler but then after not receiving my elk bones I made a call. I was told the bones were shipping from another warehouse. Ok, then nearly a month later I called again and was informed that the ‘transfer’ for the order never happened (but my credit card sure was charged) and that I should receive my bones in the next possible shipment. Yeah, still waiting for that today.

We ordered 10 fishbowls on March 6th, didn’t receive a notification that our order couldn’t be filled right away and didn’t receive a tracking number. Called March 12th and was told our order would be processed right away, and we would receive the tracking. Under he next morning. We didn’t receive the tracking number until March 15th, and the order still didn’t leave the distributor until March 17th. The estimated delivery date is March 23rd. The reason for the delay was unclear, and due to the lack of updates, we will likely not order from this company in the future.

Still waiting for my refund and it's been a month waiting and spoke to a manager and he said he will refund my money and still nothing.....Im very frustrated....no longer want to buy in this site again

Ordered my diy lid cover for my redsea reef tank on the 18th of fed..since the 21st the order has been in the status of waiting for pickup from UPS...I emailed customer svc 3 times...no response...I called customer service twice...both times they said they would look in to it and email me the status..still nothing...Thomas was the last person I spoke with...100% customer satisfaction guaranteed..I guess this must be a special case..