Big Al's Pets - USA

Very good prices customer service and products

Big Al's website was easy to negotiate. Our order was received promptly (within 3 days) via Fed Ex. This is excellent service as we live in a rural area where next day service is rarely available. The item we ordered was well packed for protection from damage. Additionally, there were no price changes as we went through our order like large online pet stores where one price is quoted prior to your log in and another comes up afterward. Thank you for being completely up front in your business.

I was very pleased with the process, thank you. I’d love to send you video of my tank makeover!

Only received 2 of my 3 line items. I called and spoke with support and told him exactly what items I was missing he looked it up and said they would ship them out and he would send me the tracking number that has been several days ago and I still have not received a tracking number or heard anything about the merchandise. The items were small, but I ordered them for a reason and really need them. I have no clue on the status and will have to call again.

My package arrived damage due to a puncture caused by the Fedex delivery guy. I was impressed by how quickly your company helped resolve the situation. Doubly impressed that this time the packaging had a "Fragile" label on it, bu to be clear, the original order was packaged well. Thanks again for your quick response.