NaturalPawz.com

Website Vouchers expired because I never received an email letting me know the amount and expiration date of vouchers. It was very hard to check out trying to use voucher. Your people in the store are great. However, the website is very disappointing.

The online ordering system isn’t working properly

It would be helpful if you could notify that a product is not available. Refunding is swift, and an explanation would be so helpful.

I think it's ridiculous that you charge my credit card for auto-ship items before checking availability and then have to credit me back when it's not available and then set the next delivery date as if the item had shipped. If I say I need something every 6 weeks it doesn't mean that if its not available I can wait another 6 weeks for it. This is really aggravating.

The physical store is fantastic. The online store is …. lacking. It is a better customer experience when the site informs the customer if an item is out of stock before they place the order. Also, it would be great if customers could check their reward status from the website.