NaturalPawz.com

I have inquired several times about why frozen Primal Pork for cats is not listed on the site in order to arrange for pick up at the store. The most anyone ever told me was that it must be glitch a in the system and I should just call the store. Yet it was never fixed. It is much less convenient to call the store every time, and I’m sure it’s bothersome to the staff.

I did receive a refund but not a great shipping experience at all.

Shipping was just okay. Nothing extremely impressive. They dropped the bag of food on Mt doorstep, clearly in sight so if someone wanted to take it they easily could have.

The products are great the store... well, I placed a same day online delivery yet it took about two weeks to receive my order. After several failed attempts to contact customer service due to no answer and no response I called the nearest store. They also attempted to contact customer service with no answer. I was told I could not get a refund if I didn't have the merchandise. After a couple of days speaking with the store managers, them contacting other stores and exhausting their efforts to get food for my standard poodle, they offered to give me some free food. Something similar to what I'd ordered. I was told they couldn't give away the food I had purchased because it would be a huge lost. They ubered two bags of food that was known to cause death in dogs. And still I tried it on my standard poodle puppy baby. He began to vomit the food immediately. Thank God for Petco! Although it costed me another hundred and fifty plus dollars I had to do something to help my baby. I've blended his food the entire three months of his life. And, as most may know standards have very sensitive stomachs. I use to shop Natural pawz for his Orijen and Merrick but never again will I trust them to come through for my baby. Same day delivery turned two weeks and three hundred dollars later.

Shipping is below average.